1. Introduction
MyWifiExtSetup.com ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are an independent third-party technical support service provider, not affiliated with any WiFi device manufacturer.
2. Information We Collect
We may collect the following types of information:
📋 Information You Provide
- Name, email address, and phone number when contacting us
- Payment information (processed securely through third-party processors)
- Technical information about your devices and network issues
- Communications during support sessions
🔍 Automatically Collected Information
- IP address and browser type
- Pages visited and time spent on our site
- Referring website addresses
- Device information (OS, browser version)
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How We Use Your Information
- To provide, operate, and improve our technical support services
- To process payments and send transaction confirmations
- To respond to your inquiries and support requests
- To send service updates and promotional communications (with your consent)
- To comply with legal obligations
- To analyze usage patterns and improve our website
- To detect and prevent fraud or abuse
4. Sharing of Information
We do not sell, trade, or rent your personal information. We may share information with:
- Service Providers: Third-party vendors who help us operate our business (payment processors, cloud hosting, analytics)
- Legal Compliance: When required by law, subpoena, or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
5. Remote Access Sessions
When you permit our technicians to remotely access your device for support:
- Access is provided only with your explicit consent
- Sessions are limited to resolving your stated technical issue
- We do not access personal files unless necessary and with your permission
- Sessions may be recorded for quality assurance with your prior notification
- You may terminate remote access at any time
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including SSL/TLS encryption, access controls, and secure payment processing. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Support session records are typically retained for 12 months. You may request deletion of your data at any time.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt out of marketing communications
- Data portability (where applicable)
- Lodge a complaint with a supervisory authority (EU/UK residents)
9. Cookies
We use cookies to enhance your browsing experience. Please see our Cookie Policy for detailed information.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.
11. Children's Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.
13. Contact Us
For privacy-related inquiries, requests, or complaints:
- Mail: Privacy Officer, MyWifiExtSetup.com, [Your Address]