Refund Policy

1. Overview

At MyWifiExtSetup.com, we are committed to providing high-quality independent technical support services. We want you to be completely satisfied with our services. This Refund Policy outlines the circumstances under which refunds are granted.

2. Refund Eligibility Summary

Situation	Refund Eligibility
Issue not resolved due to technical limitation beyond our control	Partial (50–100%)
Issue not resolved and session incomplete	Full Refund
You cancel before session begins	Full Refund
Issue resolved successfully but you are unsatisfied	Case-by-case
You provided incorrect device/account info preventing resolution	No Refund
Hardware damage or failure preventing software fix	Partial (50%)
Refund requested more than 7 days after service	No Refund
Repeat issues caused by user error after resolution	No Refund

3. Full Refund Conditions

You are entitled to a full refund in the following cases:

• You cancel your service request before the support session has begun
• Our technician is unable to begin the session within a reasonable timeframe due to our scheduling issues
• The support session ends without any meaningful work being performed
• Duplicate charges on your account due to our billing error

4. Partial Refund Conditions

A partial refund (typically 50%) may be issued when:

• The issue is partially resolved but full resolution requires hardware replacement
• The session was interrupted by factors outside our control (e.g., your internet outage)
• Hardware limitations prevent a complete software-only fix
• The issue was identified and explained, but a resolution could not be implemented

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The technical issue was successfully resolved as requested
• The issue recurs after our support session due to user changes to device settings
• You provided incorrect device information, credentials, or access that prevented resolution
• You are dissatisfied with the time taken, provided service was delivered as described
• Refund request is made more than 7 calendar days after the service session
• The service was a one-time diagnostic/consultation with no repair commitment

6. How to Request a Refund

1. 1
   Contact Support Within 7 Days Contact us within 7 days of your service session.
2. 2
   Provide Your Order Details Include your order/invoice number, the date of service, and a brief explanation of why you are requesting a refund.
3. 3
   Review Period We will review your request within 2–3 business days and may contact you for additional information.
4. 4
   Refund Processing Approved refunds are processed within 5–7 business days to your original payment method. Card refunds may take an additional 3–5 days to appear on your statement.

7. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. We are committed to resolving disputes quickly and fairly. Unauthorized chargebacks may result in suspension of future service access.

8. Contact for Refunds